Återbetalningspolicy

Consider gifting the pusstiera bag before returning. It saves a trip/money on returns, and it becomes a really thoughtful, unexpected gift for someone who'll appreciate it way more!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, all item(s) must be in new and unused condition, in the original packaging.

We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.

To be eligible for a return, all item(s) must be in new and unused condition, in the original packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid email label.

IMPORTANT NOTE:

Bundle deals

• Items bought together as part of a deal must be returned together for a full refund.

• If you only return part of a bundle, the refund will be adjusted so the discount cannot be misused. (you can’t return one item and still keep the other at a price that would not have been possible without the bundle).

To start a return, you can contact us at pusstiera@gmail.com. Please note that returns will need to be sent to the following address: Pusstiera AB, Franzengatan 33, 112 16 Stockholm.

Items sent back to us without first requesting a return will not be accepted. 

We will send you a confirmation e-mail as soon as the refund is processed.

We kindly invite you to keep the tracking number for your return, in order to track the returned order.

You can always contact us for any return question at pusstiera@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.

If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 7 days of receiving the order.

Exceptions / non-returnable items
We do not refund damaged or used items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pusstiera@gmail.com.